Quality Service: Define it, Build it, Sustain it
Regardless of your title at work, customer service is an important part of your job.
You may be in government, in retail, a professional services firm, a manufacturing plant, a medical practice, a "mom and pop" shop or a complex conglomerate. You may serve internal customers within your organization, or external customers in-person, over the phone, or via the web. You may work on products, services, or customer-related functions behind the scenes. You may support colleagues who serve customers by supplying them with the leadership, information, or resources they need to do their job.
The bottom line is that the quality of service you provide determines how many of your organization’s customers remain happy and loyal. Loyal customers return time and again to buy your products, your services and talk you up with others.
Our Quality Service program is a total quality management solution to the challenge of improving customer service. The message of the program is directed both to managers and to front-line service providers. The actions it prescribes work in any service context, whether in direct retail outlets or in professional service firms, whether in manufacturing plants or social service clinics; whether to individual consumers or to corporate clients, and whether in “mom and pop” shops or complex conglomerates.
This program provides several schedule options for instruction, ranging from an hour and a half to programs spanning several days.
You and your team will learn new strategies and tactics to:
- Recognize and meet the expectations your customer have for the products and services you provide
- Evaluate your current customer service vision, or create a customer service vision if one does not already exist
- Bond with customers through your communication over the phone, in person or via the web
- Please customers with products they want and with service they value
- Satisfy unhappy or complaining customers
- Create a specific plan for improving the consistency and the quality of customer service provided by all employees
Who should attend?
This program is designed for any employee within a company that is seeking to improve its level customer service, and of particular value to three groups of employees:
- Executives who need to set the tone for quality service and who need to understand what role they must play in achieving it
- Managers and supervisors who need to support front-line employees that are expected to provide quality service, and managers and supervisors who need to ensure that quality service is as high a priority among various internal departments as it is in relation to external customers
- Front-line service providers looking for better, faster, and unique ways of exceeding their customers’ expectations
Contact us to discuss your custom designed curriculum.
Dear Terry,
I must thank you & the whole family of Sandler Sales Training International for bringing TRUE Sales Training to the Ottawa Market. The techniques that your school teaches caused me to sit up & say"Yes -this is the real deal- finally" After just one class the newcomer walks away feeling as if they've gotten to peek behind the curtain & see the REAL way to sell, what is really going on when you hit the phone or the street & cold call or enter into a "Sales Meeting" with a new prospect. Sandler Training gives you the feeling that you've really entered a new "Insiders Club" or selling that is restricted to a chosen few. This is no nonsense -working material & info that opens your eyes & WILL produce results if applied.
I'll be getting a small Sandler "S" logo underneath with the words "Powered by Sandler" for my customized wrapped GPS truck, that's how much I love what you guys do.
Like you said when you first found Sandler you felt as if you'd found your long lost home where you belonged - I feel a bit like that as well -this stuff really connects with me & the team at GPS to GO.
Good selling!
Russ Salo President GPS to Go